Returns & Warranty Policy
At digi4u, we are committed to providing reliable mobile phone repair parts, tablet components, laptop replacement parts and accessories with professional customer support.
We understand that customers, repair technicians and trade businesses need confidence when purchasing replacement parts. This policy explains our warranty coverage, returns process and repair part assessment guidelines.
12-Month Warranty Support
Most digi4u repair parts include a 12-month warranty against manufacturing defects from the date of purchase. Our warranty covers product faults caused by manufacturing issues during normal use.
Different products, different cover
Repair Parts
Screens, batteries, charging ports, flex cables and internal components carry a 12-month warranty against manufacturing defects during normal use.
Electronic Accessories
Chargers, charging cables, power banks, wireless chargers, earphones and electronic repair tools are covered against manufacturing defects.
Please check the individual product page for specific warranty information.
Consumable Products
Tempered glass protectors, phone cases, adhesives, protective films and cleaning products are covered for manufacturing defects only.
Damage from normal wear, accidents, incorrect installation or misuse is not covered.
Important: Test Before Installation
For Screens
- Display function
- Touch response
- Brightness & image quality
- Flex cable condition
- Other relevant functions
For Batteries
- Battery recognition
- Charging performance
- Battery stability
- Device power performance
For Charging Ports & Internal Parts
- Charging function
- Connector stability
- Related device functions
What warranty covers — and what it doesn't
Replacement screens and internal components require careful handling during installation. To provide fair warranty support, digi4u assesses repair part claims based on product condition, installation process, reported fault and testing results where applicable.
Screens
Warranty may apply to
- No display after correct installation
- Touch function failure caused by product defects
- Manufacturing faults within LCD/OLED panels
- Internal component failures during normal use
Warranty does not cover
- Cracked or broken glass after installation
- Damage during installation or removal
- Bent, torn or damaged flex cables
- Damage from excessive pressure during fitting
- Incorrect installation procedures
- Damage caused by tools during repair
- Water damage or accidental damage
- Problems caused by other faulty device components
Batteries
Warranty covers
- Battery failure under normal use
- Charging or power issues caused by battery defects
- Abnormal battery performance caused by product faults
Warranty does not cover
- Damage caused during installation
- Battery puncture or physical damage
- Incorrect installation
- Device faults affecting battery performance
Charging Ports & Internal Components
Warranty covers
- Manufacturing defects in charging ports, flex cables and other internal components
Warranty does not cover
- Broken connectors
- Torn flex cables
- Damage caused during installation
- Incorrect repair procedures
- Damage caused by other faulty device components
Tablet & MacBook Screens
Assessment considers
- Display performance
- Touch function
- Connector condition
- Installation method
- Condition of the device before repair
Not covered
- Damage caused by installation
- Incorrect fitting
- Pressure damage
Applies to iPad screens, Android tablet screens and MacBook replacement displays. Customers should test the replacement screen before final installation.
How to Report a Fault (RMA Process)
If you believe your product has a manufacturing fault, please contact digi4u. Start your request here:
Start a Return / RMAPlease provide
- Order number
- Product details
- Description of the issue
- Photos or videos showing the problem
- Testing information where applicable
Our team will review and offer the most suitable solution
Return Address
Return Departmentdigi4u Ltd
Unit 7 Waterside Business Park
Lamby Way
Cardiff
CF3 2ET
Returns for Unwanted Items
Consumer Customers
Unused products may be returned within the applicable return period. Returned items must be:
- Unused
- In original condition
- With original packaging where applicable
No restocking fee is charged for eligible consumer returns. Products installed, modified or damaged after delivery may not be eligible.
Trade Customers
Unused products may be returned subject to approval from digi4u. Items must be unused, in resalable condition, with original packaging where applicable.
A 5% restocking fee may apply to eligible trade returns (product inspection, restocking, inventory handling). It does not apply to:
- Confirmed manufacturing defects
- Incorrect items supplied by digi4u
Trade Customer Warranty Support
Repair shops, technicians and trade customers buying screens, batteries, charging ports, flex cables and other repair components receive the same warranty support against manufacturing defects. Bulk orders are also covered under our standard warranty policy.
- Always test parts before installation
- Report issues as soon as possible
- Keep order information for warranty support
Product-Specific Warranty
If a product page states a different warranty period, the warranty period shown on that product page will apply.
Fair, reliable, professional
Whether you are repairing one device or supplying a repair business, digi4u is here to support you.